Terms and Conditions

Before playing at Cleobetra, all players should review the terms and conditions that govern account use, bonuses, payments, and platform conduct. These rules outline the rights and responsibilities of both the operator and account holders. Reading this page helps avoid misunderstandings and ensures a smoother casino experience. Players based in Australia can find relevant details about wagering requirements, withdrawal policies, and eligibility below. The Cleobetra official site provides the full legal document, which may be updated periodically.

Account Eligibility and Registration Rules

To register at Cleobetra, players must be at least 18 years old. Registration requires accurate personal details, including name, email, address, and country. Only one account per person, household, or IP address is permitted. Creating duplicate accounts may result in closure and forfeiture of funds.

Players from restricted jurisdictions cannot open accounts. Countries on the exclusion list include the United States, United Kingdom, Netherlands, Sweden, Denmark, and others specified in the full terms. Australian players are eligible to register, provided they meet age and identity verification requirements.

Identity Verification and KYC Requirements

KYC verification is mandatory before withdrawals are processed. Typical documents include a passport or driver licence, a utility bill or bank statement dated within six months, and proof of the payment method used. The casino reserves the right to request additional documents if needed.

Verification may also be triggered during routine account checks or when unusual activity is detected. Accounts that fail to complete KYC within the requested timeframe may face restrictions or closure. Players should ensure all submitted documents are clear, uncropped, and match the profile details exactly.

Bonus Terms and Wagering Conditions

All promotional offers at Cleobetra come with specific terms. The welcome package, for example, requires a minimum deposit of AU$30 and carries a 35x wagering requirement on the deposit plus bonus amount. Free spin winnings are subject to 40x wagering. Bonuses typically expire within 10 days if wagering is not completed.

The maximum bet while an active bonus is in play is AU$7.50. Exceeding this limit may void the bonus and any associated winnings. Deposits made via Skrill or Neteller do not qualify for welcome offers. Players should always read the specific rules attached to each promotion before opting in.

Deposits and Withdrawal Policies

The minimum deposit at Cleobetra is AU$15 for most crypto methods and AU$30 for cards and e-wallets. Withdrawals require a minimum of AU$20, with a daily maximum of AU$8,100. Payout requests are processed by the finance team within three business days, subject to verification checks.

1. Complete any active bonus wagering before requesting a withdrawal
2. Ensure KYC documents have been submitted and approved
3. Use the same payment method for withdrawal as for deposit when possible
4. Allow up to five business days for card and bank transfer payouts
5. Crypto withdrawals are typically faster once approved

Withdrawal requests made before completing bonus requirements may result in bonus cancellation. The casino reserves the right to void pending payouts if terms have been breached.

Responsible Gambling and Account Limits

Cleobetra provides responsible gambling tools, including deposit limits, session limits, cooling-off periods, and self-exclusion options. Players can set daily, weekly, or monthly deposit caps through the account dashboard. These tools help manage spending and playing time.

If a player suspects a gambling problem, support is available around the clock via live chat or email. The Cleobetra contact us page provides direct access to the support team for assistance with limit adjustments or account restrictions.

General Conduct and Platform Rules

Players agree to use the platform for personal entertainment only. Commercial use, fraud, collusion, bonus abuse, or exploiting software errors is strictly prohibited. The casino monitors accounts for suspicious activity and reserves the right to suspend or close accounts that violate these rules.

Funds obtained through prohibited conduct may be confiscated. In cases of dispute, the operator’s decision is final unless the matter is escalated to the licensing authority. Cleobetra operates under Anjouan Gaming licence OGL/2024/842/0350, which provides a framework for dispute resolution.

Amendments to Terms

Cleobetra may update these terms at any time. Material changes are typically communicated via email or site notification. Continued use of the platform after changes take effect constitutes acceptance of the updated terms. Players are encouraged to review this page periodically to stay informed of any modifications.