Privacy Policy
This document explains how player data is collected, stored, and protected at Cleobetra online casino. Understanding these practices helps users make informed decisions about registration and account management. The platform operates under Anjouan Gaming licence OGL/2024/842/0350 and follows standard data handling procedures for online gaming services. Australian players can review this policy before creating an account or submitting personal details.
Information Collection Practices
Cleobetra gathers several categories of data during registration and ongoing account use. Required registration fields include email address, password, personal details, country selection, currency preference, and address information. The platform supports AUD, EUR, USD, CAD, NZD, and various cryptocurrencies including Bitcoin and USDT.
Data collection occurs at multiple points:
- Account creation when users submit registration forms
- Deposit and withdrawal transactions via Visa, Mastercard, Skrill, Neteller, MiFinity, or crypto methods
- KYC verification processes requiring passport, driver’s licence, utility bills, or bank statements
- Customer support interactions through live chat or email at support@cleobetra.com
- Gameplay activity across the 8,500+ available games
- Device and browser information during mobile or desktop sessions
The minimum age requirement stands at 18 years, and verification procedures confirm player eligibility before withdrawal processing.
Data Protection Measures
SSL/TLS encryption protects all data transfers between user devices and platform servers. This security standard applies to financial transactions, login credentials, and personal communications. Account verification procedures include anti-fraud monitoring and suspicious login protection through KYC checks and account review systems.
Payment processing follows secure protocols for all supported methods. Bank card transactions through Visa and Mastercard use standard payment gateway encryption. Cryptocurrency transfers via Bitcoin, Litecoin, DOGE, and USDT TRC20 benefit from blockchain-level transaction security.
The finance team processes withdrawal requests within 3 business days after verification completion. Proof of payment documentation may be required during account checks.
Third-Party Data Sharing
Player information may be shared with specific third parties for operational purposes. Payment providers including Visa, Mastercard, Skrill, Neteller, and MiFinity receive transaction details necessary for processing deposits and withdrawals. Game providers such as Playson, 3 Oaks Gaming, Endorphina, and OnAir Entertainment may access gameplay data for technical support.
Licensing authorities under Anjouan Gaming jurisdiction can request player records for regulatory compliance. Customer support channels handle queries 24/7 and maintain conversation records for quality assurance.
Data sharing does not extend to marketing partners without explicit consent. Players can review Cleobetra responsible gambling information for details on player protection partnerships.
Player Rights and Controls
Account holders retain specific rights regarding personal data:
- Request copies of stored personal information
- Correct inaccurate registration details
- Delete accounts subject to pending transaction clearance
- Opt out of promotional communications
- Set deposit limits from AU$15 minimum
- Activate cooling-off periods or self-exclusion
Responsible gambling tools include deposit limits, session limits, reality checks, and self-exclusion options. These features give players direct control over account activity and spending patterns.
The platform processes account deletion requests while retaining records required for regulatory compliance. Withdrawal limits apply at AU$20 minimum and AU$8,100 daily maximum.
Cookie and Tracking Policies
The website uses cookies for session management, login authentication, and preference storage. Functional cookies enable features like stay logged in options and trusted device recognition. Analytics cookies help improve platform performance and user experience.
Players can manage cookie preferences through browser settings. Disabling certain cookies may affect login functionality and personalised features. Mobile browser play on Android and iOS devices follows identical cookie policies as desktop access.
Policy Updates
This privacy policy may be updated to reflect regulatory changes or operational adjustments. Players receive notification of significant modifications through registered email addresses. Continued platform use after policy updates indicates acceptance of revised terms.
For privacy-related queries, contact support via live chat or email. Response availability runs 24/7 through the live chat widget located in the site header.